Privacy Policy

Personal Information

Depending on how you interact with us, we may collect:

• Full name
• Email address
• Phone number and mobile phone number
• Mailing address or service location
• Information about requested home care services
• Information about care needs, scheduling preferences, or service inquiries
• Information you voluntarily provide through contact forms, telephone calls, emails, or text messages
• Communication preferences and consent records

Information About Care Recipients

When you inquire about care for yourself or a family member, you may provide information about the individual requiring assistance, including their care needs, daily living requirements, preferences, or other information relevant to evaluating potential home care services.

We use this information to respond to inquiries, evaluate service needs, coordinate services, and provide appropriate customer support.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical and usage information, including:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring websites or URLs
• General geographic information derived from your IP address
• Cookies and similar website usage data

This information helps us understand website performance, improve the user experience, and maintain the security and functionality of our website.

Responding to Inquiries

To respond to questions, provide information about our in-home care services, schedule consultations, and assist prospective clients and their families.

Providing and Coordinating Services

To evaluate service needs, coordinate home care services, communicate with clients and family members, and support ongoing customer relationships.

Customer Communications

To communicate regarding appointments, consultation requests, scheduling changes, service updates, customer support, and other matters related to requested or ongoing services.

Marketing and Promotional Communications

With the appropriate consent, we may send information about HomeHalo services, company updates, educational resources, or promotional offers through email, telephone, or SMS.

You may opt out of marketing communications at any time.

Website Improvement

To analyze website usage, improve website functionality, evaluate the effectiveness of our communications, and enhance the overall customer experience.

Legal and Regulatory Compliance

To comply with applicable laws, regulations, legal obligations, and lawful requests from governmental or regulatory authorities.

Security and Fraud Prevention

To protect our website, customers, employees, and business operations from unauthorized access, misuse, fraud, or other security concerns.

Authorized Service Providers

We may share information with trusted third-party service providers who assist with business operations, including:

• Website hosting and maintenance
• Customer relationship management
• Appointment scheduling
• Customer communications and telecommunications
• Technical support
• Data storage and security
• Website analytics and authorized marketing operations

These service providers are expected to use personal information only for authorized business purposes and to maintain appropriate safeguards.

Service Coordination

Where necessary and permitted by law, information may be shared with authorized personnel or service partners involved in coordinating or delivering requested home care services.

Legal Requirements

We may disclose information when required by applicable law, regulation, court order, subpoena, or other lawful legal process.

Business Protection

We may disclose information when reasonably necessary to protect the rights, safety, property, or security of HomeHalo, our customers, employees, or others, as permitted by law.

SMS Information Protection

Regardless of other disclosures described in this section, HomeHalo does not sell or share SMS opt-in data or consent with third parties or affiliates for their own marketing or promotional purposes.

Access and Correction

You may contact us to request access to, or correction of, personal information we maintain about you.

Communication Preferences

You may request to stop receiving marketing emails or other promotional communications by following the unsubscribe instructions included in those communications or contacting us directly.

SMS Opt-Out

You may opt out of SMS communications at any time by replying STOP to a text message from HomeHalo.

Information Deletion

You may request deletion of certain personal information, subject to applicable legal, contractual, security, and recordkeeping obligations.

Privacy Requests

To submit a privacy-related request, please contact HomeHalo using the information provided below. We may need to verify your identity before processing certain requests.

We will review and respond to applicable privacy requests in accordance with relevant laws.