SMS Terms & Conditions

By affirmatively opting in to receive SMS messages from HomeHalo, you consent to receive text messages at the mobile phone number you provide, consistent with the scope of your consent.

Consent to receive SMS messages is voluntary and is not required as a condition of purchasing or receiving HomeHalo services.

Providing your phone number alone does not automatically constitute consent to receive marketing or promotional text messages.

HomeHalo respects your privacy. Mobile phone numbers and SMS opt-in information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own purposes.

We may use authorized telecommunications and messaging service providers solely to facilitate SMS communications on our behalf, subject to appropriate confidentiality and data protection obligations.

Depending on your relationship with HomeHalo and the consent you provide, you may receive SMS messages related to:

• Service Inquiries: Responses to questions about our in-home care services, service availability, and consultation requests.
• Appointment Scheduling: Consultation confirmations, appointment reminders, scheduling updates, and rescheduling notifications.
• Follow-Up Communications: Follow-up messages regarding your inquiry, requested services, or previous interactions with our team.
• Customer Support: Responses to customer service requests and general questions.
• Care Coordination: Service-related updates, scheduling coordination, and communications concerning ongoing home care services.
• Marketing and Promotional Messages: Information about HomeHalo services, special offers, or promotional opportunities, only when you have provided the consent required for such messages.

The specific types of messages you receive will depend on the consent you provide and your interactions with HomeHalo.

Message frequency may vary depending on your service needs, inquiries, appointments, and communication preferences.

For example, you may receive multiple messages related to scheduling a consultation, confirming an appointment, or responding to a service-related request.

HomeHalo does not guarantee a specific number of messages per day, week, or month.

Message and data rates may apply to SMS messages sent to or received from HomeHalo.

These charges are determined by your wireless carrier and mobile service plan.

HomeHalo is not responsible for messaging or data charges imposed by your wireless carrier.

Please contact your wireless carrier for information about applicable rates and charges.

You may provide consent to receive SMS communications from HomeHalo through one or more authorized methods, depending on the communication program:

• Website Forms: Selecting an optional, unchecked SMS consent checkbox when submitting an inquiry or requesting information through our website.
• Written Consent: Completing a paper or electronic form that includes an SMS consent disclosure.
• Verbal Consent: Providing consent during a telephone conversation or other direct interaction, where permitted for the applicable type of message and appropriately documented.

HomeHalo will send SMS communications in accordance with the consent provided and applicable messaging requirements.

Marketing or promotional text messages will be sent only after obtaining the consent required by applicable law.

You may opt out of receiving SMS messages from HomeHalo at any time.

To stop receiving SMS messages, reply STOP to any text message you receive from HomeHalo.

After submitting your opt-out request, you may receive a final confirmation message indicating that you have been unsubscribed.

Once your opt-out request has been processed, you will no longer receive messages from the messaging program you opted out of unless you provide new consent.

You may also request to stop receiving SMS messages by contacting us at:

Email: info@thehomehalo.com

Opting out of SMS communications will not prevent you from contacting HomeHalo or receiving services through other available communication methods.

If you experience difficulties with our SMS communications or need assistance, reply HELP to any text message from HomeHalo.

You may also contact our team directly:

Home Halo^®
Phone: (888) 209-3120
Email: info@thehomehalo.com
Website: https://thehomehalo.com

Our team can assist with questions about our messaging program, communication preferences, and opt-out requests.

HomeHalo is committed to protecting your privacy and handling your personal information responsibly.

We may collect and maintain information related to your SMS communications, including your mobile phone number, communication preferences, message content, and records of consent.

This information may be used to deliver requested communications, provide customer support, manage messaging preferences, and comply with applicable laws and messaging requirements.

HomeHalo does not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in data and consent are not transferable to another organization for its independent marketing activities.

Authorized messaging providers may process information as necessary to deliver SMS communications on HomeHalo’s behalf, subject to appropriate privacy and security safeguards.

For additional information about how we collect, use, and protect personal information, please review our: Privacy Policy

By participating in HomeHalo’s SMS messaging program, you acknowledge the following:

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to unsubscribe from SMS communications.
• Reply HELP for assistance.
• Consent to receive SMS messages is not a condition of purchasing or receiving HomeHalo services.
• Mobile carriers are not responsible for delayed or undelivered messages.
• Message delivery is subject to the availability and functionality of participating wireless networks and service providers.

HomeHalo may update these SMS Terms & Conditions periodically to reflect changes in our messaging practices, services, technology, or applicable legal requirements.

Updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review these terms periodically.

Where required by applicable law, we will obtain new consent before sending messages outside the scope of your original consent.

For questions regarding these SMS Terms & Conditions, our messaging practices, or your communication preferences, please contact:

Home Halo^®
Website: https://thehomehalo.com
Phone: (888) 209-3120
Email: info@thehomehalo.com

Privacy Policy: https://thehomehalo.com/privacy-policy
SMS Terms & Conditions: https://thehomehalo.com/sms-terms-and-conditions/